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certified travel agent practice exam

Sample Exam Questions to help prepare for TICO’s Education Standards Travel Counsellor Exam. operate in Ontario, Goes into detail to explain the content of the related regulations, Provides guidelines to travel retailers and travel wholesalers about what Accept the claim because Joe dealt with the suppliers in good faith and the service fee They depart from Toronto for a round-trip vacation package to Europe. He ill lose the case because, Before counselling or advising a client, a travel agent must, ABC Travel puts an advertisement in the newspaper that announces a package holiday “From $999 and up.” TICO would not consider this acceptable because. taken in 1965. advertising, but leaves content to the discretion of the registrant. Refuse the claim because the Compensation Fund does not cover service fees, Accept the claim because the Compensation Fund covers service fees. Joe Smith is a travel agent with ABC Travel. The Travel Institute recommends the book "Travel Career Development," 8th Edition- ISBN 0-931202-72-8 (about $50) as preparation. The training curriculum and exam cover all aspects of ARC's settlement process. You can change your exam date and/or location within the enrollment period, as long as it is done before the exam registration deadline. No, because the Regulation requires that a photograph be used in After Sally transfers the points to the travel wholesaler, the wholesaler declares bankruptcy. By Fntraining | Last updated: Mar 17, 2017. Govt. TAP. was part of the travel service package. Which of the following is NOT part of the Travel Industry Compensation Fund? The couple paid ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. The exam and training program are offered online or in a classroom environment. Online Exam with Remote Supervision Exam … Would her claim be eligible for reimbursement? Who is to blame for this consumer’s dissatisfaction? ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. They obtain a receipt from her that says, “Balance of $500.00 due on September 27, 2008.” The agent has also added the … Nowadays, online travel agents … illegal sellers of travel, not TICO, No law says a person has to be registered to sell travel services in Ontario, Ontario Regulation 26/05 specifically states that no one can take legal action A consumer selects a package tour from a tour wholesaler and chooses a hotel some distance from town, which appeals to the consumer who wants a quiet location for her holiday. Prepare for your travel or tourism test - free and affordable tests, practice questions, exams, testing information, study guides, links, and test prep materials to help you study for and pass your airline, car rental, or cruise line certification exam. Under the trip completion provision in Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for each destination are approximately the same? Sally files a claim on the Travel Industry Compensation Fund for $2500.00. Our Travel Specialists are personally vetted by the Charleston Area CVB and must pass a rigorous exam before … Betsy’s advice is. The travel wholesaler noted in the brochure that the trip was valued at $2500.00. Other Travel Institute programs offer certification as a travel … Successfully passing the TICO Education Standards Exam allows you to sell travel services or provide travel advice to the public on behalf of a TICO registered Ontario travel agency. they are permitted, No indication whether customer purchased trip cancellation insurance, No indication whether customer purchased out-of-province health insurance, Removing question excerpt is a premium feature, The phrase “to promote a fair and informed marketplace where consumers can be confident of their travel purchases” is the, TICO works with which three groups to carry out its mandate, TICO lays charges after discovering that a man has been selling travel services without being a registrant or an employee in a registrant’s agency or office. Yes, because no photograph should be used in representations. Has ABC Travel done anything wrong in its brochure? ... Institute of Certified Travel Agents. Answer Sheet. The quiz/worksheet combo is available in case you want to gauge your knowledge of tour operators and travel agents. More Tico Exam … The test is designed to measure your ability to understand and apply concepts and skills that are fundamental to working in the travel industry. A client buys a vacation package from ABC Tours on May 1. Where a scheduled departure of any transportation is delayed or advanced by 12 hours or less. He went out of his way to ensure that all the travel arrangements for Dorothy and David Black were ‘perfect’. Travel agents arrange transportation and accommodations for travelers. Personal certification. Exams can be taken online with remote supervision; alternatively, it is may be possible to sit for an exam at one of IATA’s Exam Centers. These are downloaded from the exams module on the RDG Travel Agents website, after registering for the exams. The hotel, which should have offered all its guests a set of ear plugs. The pass mark on the Exam is 72%. I assume you are referring to the so-called TAP test (Travel Agent Proficiency Test). against TICO, Yes—because the Registrar must be responsible for all decisions made, Yes—because the Registrar is also the Chair of the Board of Directors, No—because the Director supervises the duties of the Registrar, No—because the Registrar supervises the duties of the Director, Inform the client of any counselling fee charged, Show a picture of the travel service being sold, Advise the client of the need for a passport or visa, Ask to make an imprint of the customer’s credit card, Print advertisements except for billboards, Presentations of any type, including oral, print, and electronic, That conditions at the destination may be different from those in Canada, The total price of the travel services, including all taxes and service charges, That a counselling fee is applied by the agent, That some days can be cloudy when even in a sun destination, The price should have been shown as $999.00 to prevent any confusion, Registrants are required to include PST and GST in the advertised price, The Regulation states that consumers must know the exact cost of all the travel If a consumer makes a claim against the Travel Industry Compensation Fund and the TICO Board accepts the claim, what is the maximum amount payable? Start studying Travel and Tourism (Test #1). Sign up and browse through relevant courses. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Adequate because the receipt includes the amount due, the date on which it The CTA test is administered and evaluated by The Travel … No, because travel wholesalers are not covered by the Compensation Fund. ... Can be designed by a travel agent or by a travel wholesaler with the travel agent. Mission statement of the Ministry of Small Business and Consumer Services, Ministry of Consumer and Corporate Affairs, Consumers, travel retailers, the federal government, Travel retailers, travel wholesalers and consumers, The travel industry, the provincial government and consumers, Sets down the rules under which travel retailers and travel wholesalers must Earlier, travelers could write, telephone the hotel directly, or use a travel agent to make a reservation. In addition to being a member of The Travel Institute, … The training leads to an online exam … Every person who works for a retail travel agency and sells travel services or provides travel advice to the public must write the Travel Counsellor Exam, which is based on the first five modules of the study … on August 27, 2008, some charges are non-refundable”, Inadequate because, by law, the travel agent must identify charges that are When the man sees his name in the newspaper, he threatens to take legal action against TICO for violating his privacy. charges were discussed during the sale of the package tour, Inadequate because, by law, the travel agent should have said “as discussed They obtain a receipt from her that says, “Balance of $500.00 due on September 27, 2008.” The agent has also added the comment, “As discussed, some charges are non-refundable.” TICO would view this receipt as, Betsy, the travel agent, concludes the sale with the clients and tells them to go to the Canadian Foreign Affairs website to find out what documents they need. In fact, the resort has not been upgraded or renovated since 1965 and has become run-down and outdated. For those who pass the test, the second level of certification is the Certified Travel Associate (CTA), which expects the applicant to have at least six months of work experience. Certified Travel Associates (CTAs) are required to earn a minimum of ten Continuing Education Units (CEUs) per year to maintain their certification. Need expert help planning your trip to Charleston? When she arrives at the hotel, she is upset by the non-stop noise outside her room as the hotel starts construction of a new swimming pool. When the travel The BC Travel Insurance Course and Exam The BC Travel Insurance Course and Exam A Notice, issued by the Insurance Council of BC on January 5, 2005, announced that "Travel Agents engaged in the sale of Travel Insurance receive a limited conditional exemption … Certification is the mark of excellence, as it recognizes an … details available to the public, The Ministry of Small Business and Consumer Services lays charges against ... Certification Exam Practice… Which one of the following circumstances would NOT result in the travel agent having to offer the client a full refund or comparable alternate travel services. Yes, because it is based on the stated value of the trip, No, because Sally did not actually pay money for the trip, Yes, because air points are commonly used and have a monetary value. Yes, because the photograph does not accurately depict the current TICO will. Your official exam results will also be mailed to you via Canada Post. No, as long as the company states in the brochure that the photograph was Inadequate description of travel services – does not indicate travel dates or service providers, No indication whether amounts are refundable or not, No indication whether contract permits price increases and any limits on price increases if Quiz: Are You A True Star Wars Series Fan? ABC still puts a photograph of the resort from 1965 in the brochure to show off the location’s beauty. The couple paid ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. The exam … See the topics that are covered in the training and exam. The hotel, which should have cancelled all bookings during construction. Travel Agent Proficiency. Travel arrangement and Hotel Reservation. The Travel Institute (www.travelinstitute.com) offers a CTA certification, in addition to … A couple gives their travel agent a deposit for a package tour. JavaScript is disabled on your browser. The woman, who should have more thoroughly researched the hotel before Joe Smith is a travel agent with ABC Travel. 1.) Where the contract does not permit a price increase, and the total price of the travel services is increased, whatever the amount or reason, Where a different cruise ship has been substituted, Write to the Travel Industry Compensation Fund stating that no claim is pending, Note the date on which the information was communicated to the client, Recoveries of money paid from the Compensation Fund, Income earned on the money in the Compensation Fund, Depends on the cost, value, or quality of the travel services purchased, A calculation of $5 million evenly divided by the number of claims. The Travel Institute's certified travel associate -- or CTA -- designation requires 18 months of experience, completion of eight classes and a passing exam score. From their site: "The Travel Institute also offers the TRIP Kit, a comprehensive program that combines Travel … Free Travel Agency Online Practice Tests 3 Tests found for Travel Agency : Course 1 - Drill 1 - Test your knowledge in Sabre System 9 Questions | 13489 Attempts Test, Sabre, GDS, CRS, Training, Course, Airlines, Travel … condition of the resort. The national travel industry designations: Certified Travel Counsellor (CTC) and Certified Travel Manager (CTM) are recognized throughout Canada. It does not mean that you are licensed to sell travel services in Ontario. TAP Test: This one is a bit confusing, but I want to mention the Travel Agent Proficiency (TAP) test offered by The Travel Institute (Cost: $95). TRAVEL TRAINING – ENTRY LEVEL HOME STUDY PROGRAM International Travel Institute (ITI) offers The Travel Institute of Framingham, MA, home study program for new agents to participate in the TAP – Travel Agent Proficiency Certification Test. When the travel wholesaler declared bankruptcy and the Blacks’ trip was ruined, Joe Smith made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he charged as a destination specialist. must be included in vacation packages, Ontario Regulation 26/05 provides that TICO’s Registrar must make these Take the online sample exam and be adequately prepared. non-refundable, Sufficient because a travel agent need only advise clients of where to find information on travel documentation, Insufficient because a travel agent must advise clients about the specific travel documents needed, Sufficient because the clients chose the destination, so it is up to them to research the details, Insufficient because the travel agent must provide the clients with a website address if she does not have specific information about travel documentation on hand, May 29 (14 days after payment is received), Where a contract permits a price increase, the cumulative increase is more than 7% of the total price (excluding increases caused by an increase in the GST or PST). Learn or teach with WizIQ Apps for tablets & PC. is due, and the fact that some charges are non-refundable, Adequate because the travel agent has reminded the clients that the nonrefundable Which of the following could a client claim from the Travel Industry Compensation Fund? For questions or concerns about the BC Insurance Exam, please contact certification… If you decide to become a travel agent in New York City, choose between working at an agency or managing your own … Entry-level travel consultants can pursue National Travel Agent Proficiency, or TAP, certification. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents to the travel agent? Sample Travel Counsellor Exam Answers Updated January, 2012 22. 14.) When a client is offered the choice of a refund or comparable alternate travel services, the registrant is NOT required to. ARC offers training to help prepare you for the certification exam. To become a Certified Travel Associate (CTA), you can seek certification through a third-party association. Refuse the claim because it was illegal for Joe to charge a service fee in the first place. A couple gives their travel agent a deposit for a package tour. When the supplier declares bankruptcy, Joe and Sally are stranded overseas. Certified Charleston, SC Travel Agents . services provided, The advertisement did not specifically state whether the price is in Canadian or Start studying Chapter 9-15 Final Exam Study Guide. Once … Sally Smith belongs to a travel program. Joe and Sally are originally from Sudbury, but now live in Windsor. News Guide To Retailing Travel Agent Licensing Helplines Training Extranet To aid candidates with their self-study research there are study guides available for the National Rail and TOC exams. booking. Enable JavaScript to use this site. He went out of his way to ensure that all the travel arrangements for Dorothy and David Black were ‘perfect’. Certified Office Administrator. There are several steps to follow in order to apply for IATA accreditation: Ensure you meet the local criteria as specified in the 'Travel Agent Handbook ' Select your country of application below and read … (Hint: There are 7 problems with the invoice) Select the correct answers. Results: You will receive your score as soon as you submit your exam online. The travel wholesaler, which should have disclosed in its brochure information To provide you with inspiration and insight, the training is enriched with more than 200 best practice examples of what other companies have already done successfully. Read the invoice below and explain how it needs to be corrected to comply with representation requirements in the legislation. She thinks that Canadians may need a visa for the chosen destination, but she does not have the website on hand. First things first: what is a host and what is a consortium? U.S. dollars. She saves up her points for two years until she has enough for a vacation package at a sun destination. This is not a travel agent certification—think of it like a final exam for a Travel Agent … about construction or renovation of the property. The departure date is June 15. Betsy, the travel agent… Test, Sabre, GDS, CRS, Training, Course, Airlines, Travel Agency, online, distance education, Amadeus, Galileo, Apollo, Worldspan, Abacus, Airlines, Aviation, Travel Agencies, Tourism, Travel, Course 1 - Drill 1 - Test your knowledge in Sabre System, Multiwings WebTravel Academy - Mumbai INDIA, Freshers Aptitute Test for a career in the Travel & Airline Industry. Prepare for the Airline Travel Agent Certification - free or affordable online practice tests, sample questions, study guides, testing information, resource links, guides, and exam prep to help you study for and pass your airline certification exam. ... practice … ABC Tours pays the travel wholesaler on May 8. At its … Learn vocabulary, terms, and more with flashcards, games, and other study tools. Host Agency/ Consortia Education.

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